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Shipping & Returns

SHIPPING POLICY

  • Orders are shipped via USPS

  • Orders are processed and mailed out within 3-5 business days of purchase, unless there is a holiday in observance, orders will be shipped the following day. You will receive tracking confirmation for your order

  • Please note that due to shipping delays with USPS, the delivery may be delayed

  • We are only accepting orders in the United States at this time

Return & Exchange Policy

We carefully inspect all products before they are shipped. Due to the nature of our products, used candles cannot be returned or refunded. However, we will replace or refund products damaged during shipment if photographic proof of damage is submitted to HeartBeatCandleatl@gmail.com within 7 days after delivery.

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You may also exchange your product for another candle of the same size and price within 14 days of purchase. The buyer is responsible for shipping costs on all return items.

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